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Returns and Cancelations

Not Good? Money Back!

We want satisfied customers so we give on all our stock products "Not satisfied, money back" guarantee ! You can send the product back within 7 days of receipt only by using the following procedure. The product has to be completely unused and in the original packing. Products or packaging that is damaged, do not qualify for return. You bear the cost and risk of the return.

Procedure

Ask us within 7 days, starting the day after receipt of the product, that you want to use the right to return your ordered product, by e-mail or through our contact form on the contact page.
The following details must be provided:

  1. Name and contact details:
    • Order number on which the product is ordered
    • Your bank information: account number, name and address of the bank.
  2. Based on the information we will send a return confirmation with an RMA number, contact details for the return shipment. You have then 7 days to return the shipment. The product must be returned properly packaged so that it is not damaged. It is not allowd to write on the packaging material. The original product packaging must not be damaged. Although: Applying stickers, for addressing, is permitted.
  3. Upon receipt of your return we will verify the product conformity with the above conditions.
  4. If the product is in recieved in good condition such as described above, we will let you know via email and we will refund the purchase price as soon as possible, latest within 30 days of receiving your return.
  5. If the item is received and it is not arrived due to the instructions and conditions mentioned above, then we can not accept the return unfortunately, we will inform you by email. The product remains your property and can on request be returned to you. Keep in mind that deliverycost are charged.

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